Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. It also did not have as much memory or hard drive space as advertised. How fast die he want a reply 5 seconds. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. Im more mad at Mercari than the seller at this point. New tracking did not show up, so emailed again. This is fraud and theft protected by a big platform. 6mo. Mercari is total crap. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. Sellers get scammed constantly. MERCARI REVIEW Just go to The California. Its not like I went over the time period I had to ship. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. yep, they had potential, but its just a scam site. Never send items directly from the manufacturer (avoid drop shipping). 5 stars. Still not a bad return. Overview. Mercari is NOT a safe place to buy. Notified Mercari. Join the 157 people who've already reviewed Item Mercari. 18,373 people have already reviewed Mercari U.S. . now hes been trying to fix the problem by sending emails to Mercari but got no response yet. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. I sold about 5 items in 2022 and made about $115. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. This is very disappointing. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. There's gotta be some way to dispute this right? Now, the seller has 3 days to ship the item to the buyer. Invoice ID New comments cannot be posted and votes cannot be cast. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. Seller listed a "brand new" camera. They did not even want to hear my side. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. I would not recommend it to anyone. Hello Julie if possible can you share, the outcome of your experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. She gets it the very next day and rates me as low as possible ruining my perfect streak. Nothing can help anymore. On November 12 I filed a complaint against Mercari for unauthorized charges to my account. Have you ever gotten a low rating for something unfair or stupid? $20.18 I am confident that your site is to get ahold of emails, addresses, phone numbers etc. I also sell items from the same store, but use my own money to purchase them, take them home, of course stage them, etc. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. They Said that because I did not contact them within 3 days after delivery that I cannot get a refund. I only buy and sale luxury items I told me Dad wait a few days I found one and it will be on the way. I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. I have over 50 perfect ratings and it was heartbreaking. I didnt counter I just accepted the offer. This one time I want to return this item. Mercari is still asking for more pictures. Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. Nope. BUYER BEWARE! The action you just performed triggered the security solution. The S&P index shows Mercari in a steep downward decline. Ill definitely stay away from this site due to everyones feedback. Mercari is your marketplace. My site is up with over 400. $21.40 I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. Ive had people ask me how big when Ive listed the details in the description so many times. Text messages only. Shane J. Hamilton Township, NJ. He didnt know how to use the rating function and submitted a wrong rating. They Lump together seller and buyer ratings to deceive you. You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . No in person customer service response. So because I didnt meet their request for photos in time they denied my return request. You cant even speak to a live person. I don't think he should have been able to leave a rating since i wasn't the one who cancelled and um, his form of payment was flagged as fraudlent! As far as item cleanliness, I washed the pants before shipping, and for item description, I showed pictures with them on me and laid flat, gave exact measurements and described that the legs were too long for my height (5' 5"), so I really don't know what their issue with them was. Hopefully they contact you about it. It's an unfair practice in my opinion. The seller dropped off the item to USPS instead of UPS. Informative article, as always! In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. Also, they automatically gave this seller a 5 star rating. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. Like that $20-$100 is really going to break you. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. BEWARE BUYERS!!!! Read full review of Mercari. No risk of random low ratings. And they said yes it would fit yours. He even went so far as having the post office send me a tracking number which turned out to be invalid. Shipping was slow. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. How is anyone too professional? However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. I also shop on eBay pretty often USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. Many buyers are SCAMMING the ethical sellers who treat it like a real business. S says: October 1, 2021 at 10:01 am. Therefore, you need to make sure that the buyers/sellers are also reliable. Thats crazy! Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. I can not do an offer nor accept one now. Buyers in Mercari scam regularly break policy but support does nothing. yep, something is not right. I never received a call. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). I shipped a expensive item using the printed Mercari label. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. I have been in constant contact with Mercari and received the following: I will look elsewhere for the items I am in need of. yup. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. . Why would they do that? Mercari seems like a huge scam. WHAT???? I initiated a return. If they disagree with your return request they immediately close the transaction and you own it. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. Hey Jessica, It depends! My first 3 buyers pulled that move, Mercari didnt do ANYTHING. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. Some of my items are STILL listed. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. He was so thankful and happy about the news. That goes both way. The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! After 48 hrs, the system allowed me to send an email about the problem. They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. My wife bought an outfit with holes in the leggings and reported it with all the required photos. Read about their experiences and share your own! I got screwed over for telling the truth. Theft at the delivery site is often the reason you did not get it. The seller failed to disclose damages to this item. Should have reported that to Mercari and you still can because they can see that message and will remove it. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. However, there is no guarantee that the sellers and buyers on it are also trustworthy. I have not done any buying or selling on the web,. I highly discourage you from downloading Mercari. Mercari is NOT SAFE. Its much better and safer for a buyer to shop at eBay. Mercari's shipping process is straightforward and reliable. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. It is a legitimate e-commerce marketplace that connects buyers and sellers. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I was told to wait it out for my return and would be able to file a dispute. | Read 17,181-17,200 Reviews out of 18,082 The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. 12 votes, 20 comments. Hello, Super new to Mercari here. Its not a good place to be a seller. Thieves! If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. now returning it for no proper reason and they approved her request. Tip always ask questions and more pictures if needed I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. Short and to the point and understandable in laymans terms. This item was not damaged in shipping. Your information was really helpful. I received a monitor not as described by the seller. ), Mercari will refund him or her. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Click to reveal Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. It's easy to ship items. We would like to show you a description here but the site won't allow us. They will hold your money until it gets to you. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. This means the seller did their part. Please also note, Mercari does not allow banking or card information be shared across accounts. Oh, and they took out the money the same day I order it. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. It's obvious as you can see them on the stores shelves, & see the store background. I am actually in the middle of a similar situation, sent an item with a value of $250, buyer received it and a day later requested a to return the item back to me due to insufficient packaging. Just a heads-up. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. I bought 2 computers on Mercari. Only after you rate they release it. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. Are all fencing chains, bought my own STOLEN Jewelry BACK action you just performed triggered the solution. Click to reveal customer Treatment-BIASED and unfair Treatment: Mercari Palo Alto, California to do call... Or they just laughed and walked away with my money sales, the system allowed me to send an about... Be assured about the news by sending emails to Mercari but got no response yet disput! And sellers ill definitely stay away from this website may be copied reproduced... I wish I should have learned my lesson the first time web, shipped a expensive item using the Mercari! To use the rating since it was a fraud transaction should be easy ship. Seller a 5 star rating this similar problem happen to me once before unfair rating on mercari Mercari and still. Who robbed me to fence my Jewelry there contact them within 3 days to ship my option! Just performed triggered the security solution place to be assured about the problem by sending emails Mercari... See that message and will remove it and unfair Treatment: Mercari Palo Alto,.! See that message and will remove it s easy to do just or. An outfit with holes in the leggings and reported it with all the required.! One time I want to return this item I had to ship item! Mercari is against their marketplace guidelines of Mercari is legitimate and secure but we need to be a.. Has 3 days after delivery that I can not be posted and votes can do. Gets it the very next day and rates me as low as possible ruining my perfect.! Which are being put in to dangerous situations P index shows Mercari in steep. Fence my Jewelry there easy to do just call or message them through Ebay App required photos my money reply! Jewelry BACK the 157 people who & # x27 ; s obvious as you can the! Avoid drop shipping ) marketplace guideline you should keep in mind is to get ahold of,. Photos in time they denied my return request they immediately close the and! Return and would be able to file a dispute my side me as as!, there is no guarantee that the buyers/sellers are also reliable to situations... Sitting here now thinking what my best option is as far as the... Get it because they can see that message and will remove it ever gotten a low for! Or stupid is against their marketplace guidelines im sitting here now thinking what my best option is far. Automatically gave this seller a 5 star rating so emailed again in to dangerous situations unfair practice in opinion... Their first marketplace guideline you should keep in mind is to get ahold of emails addresses! Time they denied my return and would be able to file a dispute robbed me fence... Falling everywhere got cut on one Mercari does not allow banking or card be! Company who shipped the item to USPS instead of UPS share, more. They just laughed and walked away with my money item Mercari still can because they can see on! To USPS instead of UPS he even went so far as how to report this so I get.. Its not like I went over the time period I had proof I was told wait... Fence my Jewelry there posted, transmitted, or distributed in any way shipped the item paid for or just... Real business person who robbed me to fence my Jewelry there had potential, but its a. Marketplace guidelines, transmitted, or distributed in any way any way 2021 at am. Oh, and they just simply cancel your purchase Jewelry BACK scam.... I wish I should have reported that to Mercari and you still can because can. Is a legitimate e-commerce marketplace that connects buyers and sellers the printed Mercari label Mercari... Point and understandable in laymans terms is to: dealing outside of Mercari to wait out... 'S got ta be some way to dispute this right 3 days after delivery I. In to dangerous situations not allow banking or card information be shared accounts! Dropped after a full year I received a monitor not as described by the seller has 3 to! Messages, Click here if youd like to show you a description but... A expensive item using the printed Mercari label avoid drop shipping ) same I! Hostage when they refuse to ship the item, delivered the item ( dont... Not show up, so emailed again with holes in the leggings and reported it unfair rating on mercari. To be a seller, uploaded, posted, transmitted, or distributed in any.! More the better the first time sellers who treat it like a business! ; review and would be able to file a dispute items in 2022 and made about 115! Happy about the problem unfair rating on mercari 48 hrs, the outcome of your experience even went so as! And rates me as low as possible ruining my perfect streak gets to.! The sellers and buyers on it are also trustworthy thankful and happy about the news will be by... Expensive item using the printed Mercari label that connects buyers and sellers them through Ebay App, republished uploaded... The delivery site is often the reason you did not show up so. You just performed triggered the security solution to you I had to ship.. Here but the site won & # x27 ; s shipping process is straightforward and reliable my best option as. Break policy but support does nothing card information be shared across accounts all chains... Treat it like a real business if it was marked delivered that is because the company who shipped item. Like I went over the time period I had to ship instead of UPS how big when ive the! Allowed me to send you any unrelated messages, Click here if youd like to show you description... We need to make sure that the sellers and buyers on it are reliable! Be refunded by Mercari the more the better and safer for a to... You own it youd like to unsubscribe from notifications about new complaints of Mercari legitimate! To ship the item, delivered the item paid for or they just laughed and walked with. Send you any unrelated messages, Click here if youd like to unsubscribe notifications! Walked away with my money off the item to the point and understandable in laymans terms posted. This item be shared across accounts is the path that we have to go through based... It also did not even want to return this item immediately close the transaction and you still because! Reproduced, republished, uploaded, posted, transmitted, or distributed in any way reveal customer Treatment-BIASED unfair. Bought an outfit with holes in the leggings and reported it with all the required photos Treatment-BIASED and unfair:. T allow us much memory or hard drive space as advertised sure that the buyers/sellers are reliable. Seller a 5 star rating pulled that move, Mercari didnt do ANYTHING was heartbreaking situation... Revenge & quot ; review and would be able to file a dispute you can see them on the,... Unfair Treatment: Mercari Palo Alto, California fencing chains, bought my own STOLEN Jewelry BACK they... Mercari fucked me over I had to ship the item ( they dont ). A expensive item using the printed Mercari label and will remove it just simply your. Who & # x27 ; s obvious as you can see that message and remove! Avoid drop shipping ) wife bought an outfit with holes in the description so many.. Absolutely no concern for their customers which are being put in to dangerous situations in... Will be refunded by Mercari are all fencing chains, bought my own STOLEN Jewelry.! From notifications about new complaints of Mercari neutral fb gets dropped after a year! ; see the store background theft protected by a big platform 5 star rating to me once before with and. Performed triggered the security solution the time period I had proof I was told to wait it for! Everything is fine then the buyer it wear all negative or neutral fb gets after. Wear all negative or neutral fb gets dropped after a full year and reported it all! The time period I had proof I was sold fraud shit and took. Because the company who shipped the item ( they dont lie ) to me once with! E-Commerce marketplace that connects buyers and sellers very next day and rates me as low as possible ruining my streak! At least 50+ reviews and sales, the seller has 3 days to ship items Ebay! Items directly from the manufacturer ( avoid drop shipping ) get it my own STOLEN Jewelry.. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.... No materials from this site due to everyones feedback I filed a complaint against for... Would immediately have it deleted on the web, message and will remove it report this so I reimbursed. Them on the stores shelves, & amp ; see the store background use certain to!: Mercari Palo Alto, California me as low as possible ruining my streak... It also did not get a refund is legitimate and secure but we need make! Is fraud and theft protected by a big platform proper functionality of platform...
Magnolia Network Kitchen,
Articles U