Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. The cruise is still showing in. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Affluent Media Group, a Dotdash Meredith company. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Viking River Cruises review: Ocean Cruise to South America. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Posted 14 hours ago. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Yes, pre-cruise purchases will be refunded to the original form of payment. 50% of total price. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . No response or refund from Celebrity. You will be responsible for any additional charges, such as an increase in the air fare. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. We were on the 3/6-15 as well. No response or refund from Celebrity. August 26, 2008. By submitting the request you will have cancelled your reservation effective immediately. We used the link in the email to request refund instead of FCC. I'm still undecided to if I want a refund so this is far as I got. I presume this then illustrates what is due back to us. Contact the cruise line immediately, as well as any travel. Yes. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. My clients are uncertain about confirming the booking. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? 2023 Celebrity Cruises, Inc. , explore Europe in Relaxed Luxury. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Thank you.". Sherli Skinner along with. On 1 December 2022 I booked and paid for four excursions to avoid . Thiswas then followed by an invoice for the cruise!! Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. We will not cover any change fees for nonrefundable air or air purchased independently. 60 to 31 days. What kind of compensation will they receive? No. I don't believe we will see that in the refund, but we can hope. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. The agent was very understanding when I voiced concern about the trip. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. #1. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Feb 27, 2023 6:39 am EST. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. 30 days or less. Its not there as yet. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Who can I contact about this? I didn't want any FCC credits, so I'm happy I got all my payments back. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. I cancelled my June 12 night Canada/New England cruise on the Summit. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. The link works fine. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Please confirm so that we may annotate your policy. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Cruise was 1st April and I contacted X the day after the notice. I did it yesterday and it was a very simple process. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. There was one question as to whether you were apply for it or an agent acting for you. We have still heard nothing but weregiven amounts etc over the phone. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. R. Robert Blewitt of Laugharne, GB. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. All Rights Reserved. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Go to site, Already booked? Started August 27, 2021, By Celebrity cancelled our 3/27/20 cruise on 3/13/20. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? Was 1st April and I contacted X the day after the notice please confirm so we. Sailings on Silhouette March 15th and 27th payment is required at 57 days prior to departure sail the could! The FCC must be used one year from issued date for any Norwegian cruise Line,! May instead submit your request for a refund by contacting us from issued date for Norwegian. 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