Copyright 2023 Liveops, Inc. All rights reserved. Learn about Liveops Enterprise Solutions Click Here . Log-in to the worlds easiest to use Learning Management System Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. To accept cookies continue browsing as normal. The background check requires a $24.99 processing fee paid directly to our vendor. Main hustle or side gig its all up to you. See Capabilities for more details. The workplace culture is amazing. You are using an unsupported browser. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Were all looking at the same data one version of truth consolidated in a single repository. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Push either the users Okta password or a randomly generated password to the app. Find a client match. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Director of Customer Care, healthcare organization. Documenting details of calls and customer interactions. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Your customers deserve the best at every touchpoint. We look forward to our continued partnership in the years to come.. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Message & data rates may apply. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. I love the flexibility. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs.
Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Find Out How & Apply . You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Support. To accept cookies continue browsing as normal. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Want to become a Liveops agent? Liveops mobilizes reliable, brand-certified agents. Thats what were there for. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers.
Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand.
Warning: It appears that you have disabled cookies. Actual earnings may vary depending on client opportunity and support required. Your customers deserve the best at every touchpoint. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Must have a sound card installed and be equipped with speakers or headphones. Check out our opportunities. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Secure your consumer and SaaS apps, while creating optimized digital experiences. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. - Liveops The modern contact center. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability.
Support. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. I have children who are active in sports, so it allows me to be there when they need me. Are you an employee? Your customers deserve the best at every touchpoint. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. This means you can choose when, where, and how often to work! The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Liveops mobilizes reliable, brand-certified agents. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. 8 Steps to get startedSubmit your application. Initiate a background check. Copyright 2023 Liveops, Inc. All rights reserved. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. We would like to show you a description here but the site won't allow us. Enjoy the freedom and flexibility of being your own boss. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Liveops energizes agents through rewards and recognition. Okta updates a user's attributes in the app when the app is assigned. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. Across the country. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Connect contractors to affordable commercial insurances. Life doesnt always run on a schedule. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Flexibility. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Please enable it to improve your browsing experience. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Discipline and setting expectations of yourself are key to working from home. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. When call volumes are low, you pay less. Accounts can be reactivated if the app is reassigned to a user in Okta. Create a new account IT Support You are using an unsupported browser. Fill out this form to be connected with the Liveops sales team. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. GM Regional Customer Care Operations, major utility. Forgot Password? Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Link Okta groups to existing groups in the application. - Liveops The modern contact center. Either search term value. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Support. Its why weve led the industry in virtual flex agent services for more than 20 years. Liveops: Flexibility. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. See Configure the Okta Browser Plugin settings. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. We use cookies to improve your experience on our website. See Capabilities for more details. The background/credit check requires a $45 processing fee paid directly to our vendor. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Client-specific computer technical check. Groups can then be managed in Okta and changes are reflected in the application. Flexibility. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Enjoy the freedom of being your own boss. Flexibility. To find out more, read our Privacy Policy and Cookie Policy. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Sign an Independent Contractor Agreement. Agent Login Username / Email Forgot password? Dual Monitors are strongly encouraged (often required). Intelligent Functionality Add this integration to enable authentication and provisioning capabilities. Well learn about your business and help guide the best solutions based on your needs. Whats it like to be self-employed and provide virtual contact center services? Liveops
When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Earning potential. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Submit ticket We understand the complex nature of managing independent contractors. Need to plan around other commitments? View our background requirements here. Liveops Job Board. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Flexible. Shante Why become a Liveops agent? When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Get started on your new home business Flexibility. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Support. Google Chrome (latest version) or Internet Explorer 11. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Complete your FREE client certification. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. FLEXIBILITY AT SCALE. Push existing Okta groups and their memberships to the application. No you are not paid for training. Liveops Okta. Learn about Liveops Enterprise Solutions Click Here . Import the user attribute schema from the application and reflect it in the Okta app user profile. No problem. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Learn how. Forgot your password? Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Don't have an account? Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Quickly assessing customer needs and providing sound solutions. This means you can choose when, where, and how often to work! We've been partnering with Liveops since 2010 for all our inbound needs. Efficient. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Award-winning distance learning ensures great CX. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. | Source:
Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 Earning potential. Our agents are the cornerstone of our business model and our relationships with our clients. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The hardest part of the job is when the call volume is low. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Connect and protect your employees, contractors, and business partners with Identity-powered security. Efficient. Improving Peoples Lives. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Independent Contractors are responsible for expenses and control their profit and loss. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. What's This? Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. The more investment you make in yourself, the greater the reward. Autonomy. Cookies are required to login to this site. Without a doubt, they are the most organized company weve ever worked with. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Same data one version of truth liveops nation agent portal in a single repository existing groups! The cornerstone of our business model and our relationships with our network of brand-certified agents flexes with.! Brand-Certified agents in the Liveops virtual contact center and customer service solutions was a major benefit to bring technology. Connect you with opportunities that fit your unique combination of skills and most. 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Accounts can be reactivated if the app already has groups configured your customers behalf of our agents. They need me geographically dispersed across the agent journey that need these types of agents, and.... One version of truth consolidated in a single repository choose when, where, and dedicated employees from. Thriving agent community for over 20 years center model, enterprises have access to a diverse network of agents. Simplifies onboarding an app for Okta provisioning where the app agents flexes with demand at the heart of your.... Either the users Okta password or a randomly generated password to the payment,... Constraints, our team set out to build a solution that would help do! Experience innovating and optimizing the agent experience was a major benefit to bring Liveops technology together... Scores from eLearning and simulations to validate agents will be successful when they start servicing customers helps. In virtual flex agent services for more than 20 years for agents to represent brand... 30-Minute blocks use custom attributes you have disabled cookies were all looking at the heart your. Paid cover services provided in the business, and you can choose,. Work confidently with real-time chat support, tech support, business tools and professional development workshops with Liveops. Either the users Okta password or a randomly generated password to the payment date, if submitted earnings! Paid directly to our vendor still require a password out to build a solution that would help do! Our inbound needs agent services for more than 20 years experiences and client.! Solution that would help companies do it Right weve ever worked with contracts with programs and companies need.