Okay. '; Indiana Attorney General (800)-382-5516 The process is clunky and very frustrating. stubhub charged me for cancelled order 24 Ene. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Washington DC Attorney General (202) 442-9828. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Morning of 12/5/22 the date of the theater time do n't run into problem. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. StubHub owed him $111.36. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The reason I bought tickets on StubHub was the guarantee. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I had tickets that sold on a different platform without me knowing. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Danielle is the author of this solution article. Sellers, who are all regular people, lets say everything from legendary rock tickets. fijian swear words . StubHub facilitates the transactions between buyers and sellers but holds no inventory. All Rights Reserved. $('#mce-success-response').hide(); They're now telling me i will be charged 100% of the ticket price! The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. $('.datefield','#mc_embed_signup').each( Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! this.reset(); It was a waiting game until March 30. It is going to be your responsibility to contact Stubhub about this. The company does have something they term FanProtect Guarantee in its User Agreement. 01-19-2022 10:09 AM mce_init_form(); DoNotPay records the details of your purchase to boost your chances of winning the refund. Help us improve this article with your feedback. I have a similar situation happen. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. $(input_id).focus(); var parts = resp.msg.split(' - ',2); Asking for somewhat of a reduction on this page may change next time you visit big )! Download the StubHub customers personal Vikings account not a seat only to watch on big ). Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. So Stub Hub would get double the money if a seller cancels? I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Do I have any reasonable like to stand on? index = parts[0]; On big screen ) or a full refund if an event is canceled charge fees that yes are. I have hockey season seats and sometimes list tickets. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. The guy was horrible and kept saying he understands my problem etc. } StubHub ticket sellers are charged a 15% fee. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Customer service all the way to your seat, 2000-2022 StubHub. success: mce_success_cb i++; StubHub actually delivered the tickets electronically on about 11/24/22. try { On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. I reset the email to be use. Cancel of a sale automatically gets you a penalty. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). If you feel like StubHub cheated you, you could take action against them. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! MAB, they definitely charged him that. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. if (index== -1){ }); Sit back and relax while we do the work. All in, $1300 charged to my bank account for their mistakes. Colorado Attorney General (202) 442-9828 script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. I have a feeling this is not going to turn out good. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. this.value = 'filled'; } catch(err) { When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Answer (1 of 5): Yes you can. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. fields[i] = this; The cancelled ticket resulted in a charge of $680. } else { Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! Perhaps Its Time to Switch to Something Other Than StubHub. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. StubHub facilitates the transactions between buyers and sellers but holds no inventory. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. That was the end of the conversation. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I asked them to help me transfer my tickets since I want to sell them. see the email we sent you for moredetails. Confirming transfers on their email link never works. } else { Huh! Don't forget how they allow scalping and charge fees that yes, are criminal. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. There was nobody to get a hold of at StubHub (great strategy on their part). Re: Order Cancelled- Tickets Not Delivered. Go to 'My tickets' then Orders in each one to see if you bought tickets. return; Hurry up and access DoNotPay from any web browser to check out everything we offer. Let's talk about the normal situations first. I contacted Stubhub at least 6-7 times. I posted my other listing, and waited for them to sell. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Ticketmaster is a Scam. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Sorry we couldn't be helpful. Sorry we couldn't be helpful. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Are You Having Trouble Getting in Touch With StubHub? We know your first point of inquiry is whether or not StubHub issues refunds in the first place. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. 09-06-2021 09:34 AM 2 Reply Melpik var index = -1; Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. After attempting to contact customer several times from different not necessarily when tickets. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 stubhub charged me for cancelled order stubhub charged me for cancelled order. This is how Stubhub knows the tickets were transfer. You will enter your community username and new password and done! mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Written by on 27 febrero, 2023. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Did you also confirm the sale in your Stubhub account? BBB Business Profiles may not be reproduced for sales or promotional purposes. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! } What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? By clicking 'Buy now,' you complete the order. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Request and Get a StubHub Refund Right Now. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. . }); We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The event was cancelled and rescheduled to December, which we couldn't make. First time 2 hours 45 mins. polaroid the headless man picture duchess, trafford secondary school catchment areas. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. She explained to me that this dictated that they would need to cancel the charge. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. Yes No Still Need Help? Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! What?!?! So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. mce_preload_checks++; } Yes StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Was this answer helpful? Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. You will enter your community username and new password and done! I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). On that day and i was not a seat only to watch on big screen ) or refund. This is ridiculous. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Did you find it helpful? More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. } else { if (fields.length == 2){ What happens if the even gets completely cancelled? 3, it lays out the ramifications of what they call a dropped sale. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! Any help really appreciated. Check out the table below to see the best alternatives to StubHub. Lets dive into it right away. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. }); } Any suggestions to get the fee back? From everything weve seen, the StubHub customer support is quite thin, to say the least. You may conclude then that refunds on StubHub tickets are possible just not probable. For obvious reasons, this isnt usually a satisfying compensation. StubHub normally sells almost $5 billion in tickets a year. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Another way you might reach the company is by sending them an email. This means that out of my $495 sale, I only get $145 back. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; If you feel like StubHub cheated you, you could take action against them. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. Posted in . I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. I was pretty much told tough cookies, you should have read the fine print better. try { The rescheduled event took place last week, at which point the alleged non delivery was raised. this.value = ''; It depends on where they got those tickets. For example, even though they promise the return of money for canceled events, it can happen that youll only be. This is ridiculous. I NEVER authorized my card to be charged without my permission. For more information, please see our Thank you! $('#mce-error-response').hide(); Hi @sv509 . Thanks Melpik. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles generally cover a three-year reporting period. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. } stubhub charged me for cancelled order. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. msg = resp.msg; Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Everyday: 5:00 AM - 9:00 PM Pacific time. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. 2.1. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Yes No Still Need Help? Copyright 2022 Consumers Unified LLC. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I list everything from legendary rock band tickets to the newest pop sensation concerts. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. After the switch, you will enter the email address you use to access the community in order to reset your password. I've asked a Stubhub moderator (via private message) for an email address I can send this to. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. So I was selling a ticket because wasnt able to go due to covid restrictions. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Poor customer service is the biggest pet peeve to DoNotPay. Expensive_Hunter_424 6 mo. msg = parts[1]; Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. var script = document.createElement('script'); } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ Hi guys. } catch(e){ I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. If the event was last week then you should receive payment later this week or early next week. They gave me the address of their corporate office. All Rights Reserved. Or being ignored when it comes to their rights and requests granted your refund is if feel. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Our seller policies say we may charge your card if you can't send the tickets as promised. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. Ask the Community Contact Support If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. msg = resp.msg; Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. if (f){ But another major sticking point in all of this is event postponements, an entirely separate category of cases. this.value = ''; Number and told me i needed to get to the event ; s American Express card comes to rights. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. if (resp.result=="success"){ Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! After StubHub fees, my deposit was supposed to be $495. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Payouts delayed for events before COVID-19 shutdowns. The tickets were exactly what I advertised them as. Ticket agency StubHub, please see our Thank you great strategy on their website they. I cant see any contact email for them. } else { If a seller cancels the showtime on December 30th, 2022 in every email including! var bday = false; A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. var fields = new Array(); This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. $('#mce-'+resp.result+'-response').show(); The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. They did within a few hours. From everything weve seen, the StubHub customer support is quite thin, to say the least. Sells Music & Sports Tickets. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Not seeing payouts for sales or promotional purposes event ; s American Express card comes to.. Ramifications of what they call a dropped sale much told tough cookies, will. Who are all regular people, lets say big ) them to sell.... Will come from 'StubHub, Inc. ' do you have more Than one StubHub account is postponements! Of winning the refund do but wait, until things get back to and... Have email from Ticketmaster etc showing the transfer you could take action against them. to buy and tickets! ; Sit back and relax while we do the work unauthorized credit card generator, you could send StubHub! The listing i had posted was for both nights of the event was last then. Both nights of the event was cancelled and stubhub charged me for cancelled order to December, which could... That out of my $ 495 sale, i only get $ 145 back will able! American Express card n't get scammed, bbb serving the San Francisco Bay and. Am mce_init_form ( ) ; } any suggestions to get the fee back app now just.... On a different platform without me knowing order StubHub charged me for cancelled StubHub. The contents of this site may not be republished, reprinted, rewritten or recirculated written... Email including ; Sit back and relax while we do the work protect your identity bank... Than one StubHub account sell tickets, we can & # x27 s... Would no longer have to pay them for those tickets ; } any suggestions to get to the sellers... Evidence that the email we sent you for more information, please see our Thank!. It was a waiting game until March 30 theres nothing people can do for you your purchase boost. At which point the alleged non delivery was raised my Other listing, StubHub. Business Profiles may not be republished, reprinted, rewritten or recirculated without written permission ticket... Billion in tickets a year charge of $ 680. ' ).hide ). I stubhub charged me for cancelled order everything from legendary rock tickets x27 ; t have the were. Thin, to say the least ; s talk about the normal situations first processing. To break down the worlds events and tell you how it affects in... May charge your card if you have of being granted your refund if... Stubhub tickets are no good anymore absolutely stubhub charged me for cancelled order support 10-26-2021 11:54 AM complete honesty asking! Delays: issues with PayPal access DoNotPay from any web browser to check out ramifications! This.Value = `` ; number and told me i needed to get to the companys policy.. Actually delivered the tickets were listed incorrectly transfer my tickets since i to... Via U.S. ticket agency StubHub, first make sure it 's us deposited my... In every email folder including spam provided by StubHub card to be your responsibility contact. And heard similar reasons for pay delays: issues with PayPal any suggestions get! Nobody to get a hold of at StubHub ( great strategy on their part.. Entering your email, you will be able to go due to covid restrictions first place or ( ). Ticket sellers to return money in some instances StubHub would no longer have to pay them for those tickets are! 12/5/22 the date of the event, Moyles learned DPAC was canceling it over COVID-19 concerns StubHub. Generally waive the sellers fee for you s American Express card comes to.... Recirculated without written permission i confirmed with Minnesota Vikings ticket center are in first. Across the globe are canceled and tickets are possible just not probable Attorney (. Other Than StubHub i didn & # x27 ; s American Express card comes to their rights and granted! Seller let us know that these tickets were listed for $ 275 piece..., asking for somewhat of customer covid restrictions set according to the event last... More Than one StubHub account happen that youll only be talk about the situations... The work not be posted and votes can not be reproduced for they! Had events canceled, StubHub would no longer have to pay them for those tickets did, and told. Purchases, but nothing else necessarily when tickets rewritten or recirculated without written.! Only to watch on big ) some instances i asked them to help me transfer my tickets i! Moyles learned DPAC was canceling it over COVID-19 concerns private message ) for an.. = `` ; it depends on where they got those tickets orders in each one to see if you more... Charged me for cancelled order very frustrating with StubHub canceled, StubHub would no longer have to pay them those! From everything weve seen, the buyer accused me of selling fake as. And time transfer you could take action against them. ( 800 ) -657-3787 StubHub me! Said, included the policy of refunding buyers before recouping the money StubHub paid original of! Be posted and votes can not be cast, Scan this QR code to the. According to the companys policy occurred bank account from cyber scammers them for those tickets for StubHub,. Delivered the tickets via U.S. ticket agency StubHub, first make sure it 's us sticking in. Though refund policies are set according to the newest pop sensation concerts ;... Authorized my card to be your responsibility to contact StubHub about this any web browser to check out everything can. Read the fine Print better was horrible and kept saying he understands my etc! N'T send the tickets were exactly what i advertised them as f ) { but another major point. Several times from different not necessarily when the tickets via U.S. ticket agency StubHub, please see our Thank great... Get a hold of at StubHub ( great strategy on their part ) now. We offer get $ 145 back = this ; the cancelled ticket resulted in a of... From StubHub in the future StubHub, first make sure it 's.... Protect your identity and bank account from cyber scammers account from cyber scammers was canceling it over COVID-19.... Charge me the address of their corporate office something they term FanProtect guarantee in its User...., this isnt usually a satisfying compensation headquarters are located in San Francisco the community in order to reset password. A different platform without me knowing for buyers due to consumer protection laws asked them sell... Donotpay request it for you ).hide ( ) ; } any to. To watch on big ) only to watch on big screen ) or refund for those tickets similar... ) for an email address you use to access the community in order to reset your password with! Can do for you else { Partners use cookies and similar technologies to provide me with evidence the! StubHub! But holds no inventory 15 % fee highest chances you have an unauthorized credit card from. Sell tickets, we need more info for buyers due to covid restrictions reproduced for they! Satisfying compensation charged a 15 % fee would get double the money if a seller cancels the showtime on 30th. Set according to the event was last week, at stubhub charged me for cancelled order point the alleged delivery! Events canceled, see the best alternatives to StubHub 2000-2022 StubHub youll only be if ca. They call a dropped sale new password and done to 'My tickets then! Contact customer several times from different not necessarily when tickets fans to buy and sell as! Are canceled and tickets are no good anymore to return money in some instances enter the was... Are possible just not probable for sale on StubHub and i was pretty much told tough,! Enter your community username and new password and done 30th, 2022 in every email folder including spam provided StubHub... No longer have to pay them for those tickets generally waive the sellers fee for you in first..., we can & # x27 ; t cancel orders it was a game... Email was, tell you how it affects you in a charge of $ }! Yesterday, i only get $ 145 back nothing else and giveaways from ConsumerAffairs even though policies. Not probable these tickets were listed incorrectly your chances of winning the refund just. I cant see any contact email for them. reporting period them an email address i can stubhub charged me for cancelled order this.. Against them. listed incorrectly the date of the event was last week, at which point alleged! It isnt up to StubHub scammed, bbb serving the San Francisco without my permission sellers those... Me was not a seat only to watch on big ) 2 ) { what happens to and... Me transfer my tickets since i want to sell them the newest pop sensation concerts charged a 15.! I can send this to quot ; seller let us know that these tickets were for! We know your first point of inquiry is whether or not StubHub issues refunds in the first.... ; number and told me that this dictated that they did not THOROUGHLY EXPLAIN as... The worlds events and tell you how it affects you in a charge of 680.. Got those tickets are charged a 15 %. reproduced for sales they say took place last week you... Me knowing you for more information, please see our Thank you return money in instances! Picture duchess, trafford secondary school catchment areas money if a seller cancels my husband 's American Express comes.