19.5 Even if we delay in enforcing this contract, we can still enforce it later. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Please note, it may take up to 14 days to bring our fibre cable to your property. 13.3 You must compensate us if you break the Contract. Currently running at 811Mbps which is fast but not what I'm paying for. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. The Engineer Jay was patient in waiting for me to arrive home from work. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Highly recommend Robert Foley for any service with YouFibre. 9.4 Re-activation fees. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. There may be other reasons too. 10.8 Mitigation. Do you agree with YouFibre's TrustScore? YouFibre. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. After service call to make sure everything was ok on the day. Hi Jeremy,Thank you for taking the time to leave your feedback. 2023 Trustpilot, Inc. All rights reserved. I've enquired but they don't have pricing for it yet. Suggested companies are based on peoples browsing tendencies. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. 9.1 Maintenance Work. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. So will be cancelling my contract. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat Please select the router you're using: Need to speak to us? Absolutely fantastic service. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. I was informed that there would be some maintenance carried out during the night. Firstly with the service less than a week from order to installation. 8.5 Vulnerable Customers. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. He came out to my home and helped me get everything set up and get started. Moving a phone number from one providers network to another is called Number Porting. If we do, youll have to compensate us for this. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. It goes against our guidelines to offer incentives for reviews. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. If you need us again in the future please don't hesitate to give us a shout. It may not display this or other websites correctly. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Check out what 1,952 people have written so far, and share your own experience. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We also record all 999 and 112 emergency calls. Thank you again for your kind review. Find out how we combat fake reviews. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. 16.2 Our Privacy and Cookie Policy. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. YouFibre continue to deliver the goods. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. The Engineer Jay was patient in waiting for me to arrive home from work. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. We are independent of all of the products and services we compare. We will make any refunds due to you as soon as possible by the method you used for payment. FTTP is completely separate from old copper cables. So I rang them and they had me reconnect within minutes. We really appreciate the time taken to write reviews as we understand how valuable your time is. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Inst. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. No setup fee. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. 17.5 Cost of Number Porting. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We may charge you for re-activating your Service at the end of the period of suspension. Our support team are available 8am-8pm daily, either via live chat or phone. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We really appreciate the time taken to write reviews as we understand how valuable your time is. Both fitters were polite and knew what they were talking about. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Set-up with YouFibre is free and their contracts are 18 months as standard. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. We've got a full guide to fibre broadband without a contract. Thank you very much. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. If you need us again in the future please don't hesitate to give us a shout. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Absolutely fantastic service. 15 Moving site outside of or within the YouFibre Broadband Network area. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. 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