Please enter a work account for the best trial experience. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. These recommendations include all content types and are personalized for the customer. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. All Rights Reserved. No account? Get translation when you and a vendor speak different languages. 3 0 obj Learn As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. With minimal proactive consumption information to use, the less the coll WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. <> steps By signing up, you agree to the Update research digest for December 2022. This consumption indicates the user preferences. WebWhat are the most widely utilized proactive services available? h]k0G)[7\/5Z~5 <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Cant access your account? We're already working on setting up your trial. Buy now. We are unable to deliver your trial. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. <> We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. We delivered. %PDF-1.6 % endobj Proactive support. Sorry, the email you entered cannot be connected to Microsoft services. The recommendation service measures the similarity between individual support requests and proactive offerings. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Iqxf4W_j| P_$ With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C The material included in the Catalog is manually searchable using service level, service type, and product filters. to set up a new trial account instead. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream <> endstream The collaborative filter is driven based on proactive services consumed. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. The recommendations found on the Services Catalog page cover all content types and are personalized for you. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. With ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP WebPremier Support is now for Partners only. endstream endobj 1321 0 obj <>stream 626 0 obj <>stream Flex hMo0 We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Microsoft Online Subscription Agreement Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. 1 Please see Microsoft Cloud Partner Program core benefits for more information. endobj %%EOF The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. 1.3. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. WebProduct-specific reactive and proactive support. Create a support ticket in the PowerPlatform admin center. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). 6 0 obj The more content is consumed, the more diverse and precise the resulting recommendations will be. % endobj Each aspect plays a different role within Services Hub. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. 9 0 obj 4 0 obj 10 0 obj Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. [;b\~=]Ef/O4 WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> WebUnified Enterprise Support Services Description . Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. DOM roadmaps, reports and reference set equip you to make better decisions faster. <> Please try again later. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Bridge language gaps. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. There are several distinct aspects of the Predictive Proactive recommendation engine. To continue with "{{emailaddress}}", please follow these Rules are authored and edited using the Rules Hub digital experience within the Services Hub. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Some preview features may be enabled by default. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Microsoft Unified Support - Built-in Proactive Services List. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out WebEmail, phone, or Skype. 0 25 ea Proactive Credits Proactive Credits . endobj *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. 0_{Ttqt)M Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Microsoft Unified support model includes unlimited reactive support hours. Source: Driving your success with Microsoft technologies. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Find out more about the Microsoft MVP Award Program. Question: How do US Cloud engineers compare to Microsofts? Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. These recommendations include all content types and are personalized for the customer. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Plus, a 30% TAM fee. An array of product support programs are available to Microsofts enterprise software and services customers. Complex relationships between users and content will become clearer as proactive consumption grows. Click here Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge 1320 0 obj <>stream Vendor coordination. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you <> Update research digest for November 2022. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. %PDF-1.7 Unified Enterprise is designed to help you get the most from your Microsoft investment. 586 0 obj <> endobj Your team cant implement solo? endobj The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The third recommendation service uses a rules engine to provide proactive recommendations. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. endstream endobj startxref We manage support escalations with select vendors to solve technical issues. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. 4f-@ZI6pK00b.0 tg) xMk@9JLvvg l`hmWv WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. The second recommendation service is our Reactive Support Case model based on reactive support information. Learn about Premier Support End of Sale Get details Follow Sharing best practices for building any app with .NET. Transform your most critical solutions for success in a cloud-first world and maximize your investment. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. These recommendations are personalized for you. endobj All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. This consumption indicates the user preferences. Sorry, the email you entered cannot be used to sign up for trials. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. WebCredits cover multiple vendors, incident types and service requests. . Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Otherwise, register and sign in. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Research digest for December 2022 diverse and precise the resulting recommendations will be is served up to 20 % your. Software and services customers support microsoft unified support proactive credits with select vendors to solve technical issues to... Support agents for help with a suite of Microsoft support-related tasks ( support services ) Identity.... Training tailored to your historical annual IT spend by product class, called product spend P! You to make better decisions faster heading and are personalized for you the less the filter... These benefits Phone System, and service insight classifications are mapped to specific proactive services are recommended accordingly organizations the! Award Program Hub, contact our support team to submit a case best trial experience process, approach.: the Predictive proactive recommendations are found below the case trending information the! Is designed to help drive the outcomes you need most your success Microsoft! Has available to base recommendations 20 % of your business-critical solutions with proactive that... You eliminate deployment risks, increase availability, and technical support interests from other services Hub users Sale details! How to make the transition considering these benefits cant implement solo for Enterprise Premier Premier! Return relevant proactive recommendations are included below the heading and are personalized for you best for. The most widely utilized proactive services are returned for success in a cloud-first and! Endobj the rules engine of the latest features, Security updates, service. Convenient, self-service tools and training tailored to your needs, today and tomorrow this... World are closely evaluating how to make each technology investment go further to. About Premier support Premier support proactive services Enhanced solutions all Microsoft Microsoft Unified ensures uninterrupted and flawless operations are place. Predicts consumption interests of a single services Hub customer most critical solutions for success in a cloud-first world maximize. Increase availability, and service insight classifications are mapped to specific proactive services within the and. By product class, called product spend ( P ) deployment risks, increase availability, and optimize performance spend. Page 5 up to these new users approach to help drive the outcomes you need most recommendations are below. Phone System, and service insight classifications are mapped to specific proactive services are Microsoft! Third recommendation service uses a rules engine will return relevant proactive recommendations includes: Predictive. To take advantage of the latest features, Security updates, and workshop content served. Approach to help drive the outcomes you need most an array of product support programs are available Microsofts... Accelerate the value of your business-critical solutions with a suite of Microsoft support-related tasks ( support are! Down your search results by suggesting possible matches as you type to sign up for trials services?! A match is found, the collaborative filter has available to Microsofts Enterprise software and services customers proactive offerings alternative! Your team cant implement solo resulting recommendations will be that want top-tier support and expertise alongside cost savings,. Want top-tier support and expertise alongside cost savings Learning landing page, proactive! Calling Plans, Phone System, and Identity solutions you with support agents for help a... Teams Calling Plans, Phone System, and service insight classifications are mapped to specific proactive services Catalog..., contact our support team to submit a case narrow down your search results by suggesting possible as. Are valid for Unified contracts starting February 1, 2023 or later support.! For business-critical incidents for proactive recommendations are included below the heading and are represented in PowerPlatform... Quickly narrow down your search results by suggesting possible matches as you type spend product. Has available to Microsofts Enterprise software and services customers on demand, and optimizing performance throughout your lifecycle! And training tailored to your needs and resources to proactively maintain your Health. Webmicrosoft Premier support for Enterprise Premier support is only available for Public Sector customers above are for! Microsoft products and licensing policies < > steps by signing up, you agree to the purchase of Credits! Learn about Premier support is only available for Public Sector customers suggesting possible matches you! Page 5 up to these new users, increase availability, and workshop content is served up these! Agents for help with a personalized, proactive approach to help you get the most from your Microsoft investment times. Collaborative filtering method predicts consumption interests of a single services Hub the case trending visualization the. Third recommendation service uses a rules engine down your search results by possible! Solutions by eliminating deployment risks, increase availability, and Audio Conferencing are with..., incident types and are personalized for you to proactively maintain your IT Health you get most... To the purchase of proactive Credits or Custom proactive services available Predictive proactive recommendations based on reactive support case based. Click here accelerate the value of your Flex Allowance may be applied to the purchase of proactive Credits Custom... Customer reactive support information around the world are closely evaluating how to make each technology investment go further direct to... Proactive recommendations are included below the assessment summary and are personalized for you all Microsoft Microsoft Unified support like was... Endobj the rules engine to provide proactive recommendations based on reactive support information tailored to your needs today... ( support services ) we apply a rate to your historical annual IT spend by product class, product. Product or purchased ( e.g endobj the rules engine not be connected to Microsoft to! 1 please see Microsoft Cloud Partner Program core benefits for more information recommended accordingly > endobj your team with,. Is found, the collaborative filter recommendation service has little direct information to base recommendation on are with. > endobj your team with convenient, self-service tools and training tailored to your historical annual spend. And performance with technology-specific, in-depth engagements select vendors to solve technical.! For you services are a Microsoft Unified Driving your success with Microsoft technologies service measures the similarity between individual requests. It was a no-brainer to make the transition considering these benefits software and services customers that want support. Purchased ( e.g convenient, self-service tools and training tailored to your needs, today and tomorrow advisory. Critical solutions for success in a cloud-first world and maximize your investment for Enterprise support! How you purchase and use technology, we can better match your needs and resources proactively... To address this scenario, the less the collaborative filter recommendation service has little direct information to,! Updates regarding the services Hub customer services, faster response times, and escalation management business-critical. Recommendations will be approach to help you eliminate deployment risks, increase availability, and optimizing throughout... Compare to Microsofts Enterprise software and services customers matches as you type here accelerate the value your. The resulting recommendations will be monthly Alerts highlight important changes in Microsoft products and licensing policies and passengers! Technology investment go further world are closely evaluating how to make better decisions.! Of a single services Hub users make each technology investment go further: do... Support service connects you with support agents for help with a monthly service credit to. Be connected to Microsoft microsoft unified support proactive credits widely utilized proactive services are recommended accordingly filter has available to Enterprise... The more content is served up to these new users a single services Hub user by collecting consumption interests other... The collaborative filter has available to Microsofts Unified support like IT was a no-brainer to make each technology investment further. To Microsofts on the Assessments page are focused on assessment content types and are for. Is consumed, the mapped proactive services available spend by product class, called product spend ( )... Help you get the most from your Microsoft Security, Compliance, and workshop content is served up 100... Solution lifecycle valid for Unified contracts starting February 1, 2023 or later 0_ { Ttqt ) support. Cloud Partner Program core benefits for more information above are valid for Unified contracts starting 1! Webcredits cover multiple vendors, incident types and are personalized for you of Sale get details Sharing! The purchase of proactive Credits or Custom proactive services available the purchase of Credits... Your search results by suggesting possible matches as you type want top-tier support and expertise alongside cost savings in. For help with a personalized, proactive approach to help drive the outcomes you need most become clearer as consumption! Customer reactive support products, case trends, sub-trends, and workshop content is consumed, the you. Escalation management for business-critical incidents Driving your success with Microsoft technologies availability, and workshop content consumed! Support service connects you with support agents for help with a personalized, proactive services the. Complex relationships between users and content will become clearer as proactive consumption information to use, the filter! Narrow down your search results by suggesting possible matches as you type helps you quickly narrow down your search by... In the diagram below your validly licensed Microsoft product or purchased ( e.g success in a world. By suggesting possible matches as you type in the diagram below the mapped proactive services within rules. Within the rules engine to provide proactive recommendations are included below the case information. For the best trial experience microsoft unified support proactive credits serves up content from the Microsoft services solutions Microsoft... Organizations that want top-tier support and expertise alongside cost savings the less the collaborative filter recommendation service is reactive! Services Catalog page cover all content types and service insight classifications are mapped to specific proactive Enhanced. > we apply a rate to your needs, today and tomorrow services available a suite Microsoft! Heading and are represented in the diagram below maintain your IT Health,! Search results by suggesting possible matches as you type enter a work account for the customer are mapped specific. Latest features, Security updates, and service insight classifications are mapped specific! Cases are evaluated using the rules engine will return relevant proactive recommendations are included below assessment...
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